IT Services.


Global Team Leadership

As business becomes more global, having a clear sense of purpose, the right people in the room, and the ability to change is crucial to global team leadership. A leader must respect the often considerable cultural diversity while also building a single, unified team. A leader must be prepared to guide teams through frustrations that can originate in communication roadblocks and linguistic barriers or in divergent perspectives.

 

 

 

 

Customer Relationship Management

Customer relationship from new sales to the launch of products and services to the ongoing care and support in a manner that keeps the customer engaged is critical to a company’s bottom-line. We have years of hands-on involvement and many fortune 100 client experiences to draw from to ensure successful IT customer relationship management.

 

 

 

 

 

Software as a Service (SaaS) Provider

Software as a Service is a software distribution model in which applications are hosted by a service provider and made available to customers over a network such as the Internet. With today’s broadband availability, it allows for diverse customers to access a single software version from many areas of the globe. Combining a strong product management process with a SaaS approach gives all customers immediate market innovations and keeps internal operational costs aligned.

 

 

 

Application Management Strategy

It is typical to find that IT has struggled to keep pace with demand, especially in the face of declining budgets and a growing tail of legacy. Meanwhile IT requests come from everywhere without regard to strategic intent. An application management strategy helps mitigate these common struggles and realize the benefits of IT investments to make businesses more efficient and profitable. The 4 cornerstones of an application management strategy include service request management, application level 2 and level 3 support and an application portfolio strategy.

 

 

 

Process and Methodology Integration

Success of a business relies heavily on good business process to maintain excellent operational performance and the bottom line. All areas of a company depend on solid process and methodologies to deliver results on time and on budget. In the dynamic and ever changing world of IT, survival depends on keeping up with current trends in development methodologies, project management practices, and integration of new and innovate buy and integrate opportunities.

Portfolio/Program/Project Management

From the initial planning through the project's lifecycle, we have the right skills and tools to manage your portfolio of projects strategically, keep a program focused and on track or simply plan and manage projects in a healthy status to implementation.

 

 

 

 

 

 

 

Product / Roadmap Management

Every company wants to create value for clients, establish market leadership and

be profitable. Companies need to move from sales and technology driven product management approaches to a market driven approach which creates a product that solves universal marketing problems across clear and established sectors. This is accomplished through market research and customer voice, a process that should facilitate innovate and differentiating features and long-term viability of technology investments.

 

 

 

Technology Strategic Planning

Linking IT strategy to the business has been an ongoing challenge bringing tension to organizations as IT leaders call out for a single set of priorities while business leadership demands consistent delivery of results due to lack of ability to deliver on plans. To counter the challenge, IT planning should be built into the business process. Get governance right – put the stakeholders and decision makers together to decide priority, schedule and resources.

 

 

 

Strategic Vendor Partnerships

Many companies today rely on partnerships with key vendors to provide their full

set of products and services to their clients. With this strategy comes a disciplined approach to vendor management from contract negotiations to delivery to ongoing maintenance and support. At the tactical layer, team leadership now calls for integrated cross-company teams to deliver for customers.

 

 

 

 

 

IT Key Performance Indicators

Key performance indicators bring visibility of IT initiatives to the business as well as provide relevant data for decision making. It is crucial to measure in order to manage. Key performance indicators should drive strategy; allow the measurement of progress towards organization goals and used as a performance management tool giving everyone in the organization a clear picture of what is important and where to focus ensuring everyone is heading in the same direction.